Tāne Rātana
Kaiwhakahaere Mahi Kī
tane.ratana@kaiti.co.nz · +64 21 456 789
São Paulo
Brazil
https://linkedin.com/in/taneratana
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He kaiwhakahaere whirihora mō te kiritaki matua me te hokohoko mō ngā toa hokohoko whānui. He āheinga ki te whakahaere pūkaha, ki te whakawhanake rōpū, me te whakawhirinaki ki te hanga whanaungatanga pakihi roa roa. Ko taku whāinga he whakapiki i ngā tiriti hokohoko, te whakaora i ngā whāinga pakihi, me te haututū i ngā rōpū hoko me ngā kiritaki matua. I roto i ngā tau e toru ki ngā tekau, kua rangatira ahau i te tīmatatanga me te tauwhiro o ngā rōpū hokohoko i ngā mākete o Aotearoa, Meksiko, me te ao i te tawhiti.
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Key Account Manager, Hokohoko Matua Aotearoa
São Paulo, Brazil
2023-01 — translate.defaults.currentTime
Nā runga i ngā kawenata rautaki me te whakamahi i ngā pūkaha pai rawa atu, i whakapai ake e au te hononga ki ngā kiritaki matua, me te whakanui i te hokohoko roa. Kua tutuki tāku i te piki ake o ngā hoko 15% i te tau, me te hanga hononga pakihi hou ki te whānui o ngā toa ki te ao. Nāku i whakahaere ngā rōpū rautaki, ngā whakawhititanga rautaki, me te whakaū i te pūtea whaihua mō ngā rōpū.
Key Account Manager, Toa Hokohoko Hua Meksiko
Mexico City, Mexico
2020-06 — 2022-12
Ko taku mahi ko te whakahaere i ngā rangahau kiritaki matua, me te whakawhanaketanga rautaki kia piki ake ai te hokohoko. I whāngaihia ngā kirimana whaihua, kua piki ake te hokohoko 12%, me te whakanui i ngā hononga ki ngā toa nui o te mākete.
• Ngā kirimana hou e 20 i te wiki mō te hoko tika i te taone nui
• Te whakamahi mātanga CRM ki te kimi huarahi hou ki ngā kiritaki matua
• Whakahaerehia te kaupapa tono ki ngā toa nui rawa atu, i whiwhi kawenata roa rawa atu
Key Account Manager, Rōpū Hokohoko Roa
Remote
2017-03 — 2020-05
He kawenata hono roa i te hunga hoko nui rawa, me te whakawhanaketanga o ngā rautaki tautoko, ā, i kimi i ngā huarahi rerekē ki te whakanui i ngā hoko me ngā whanaungatanga.
• Whakapai i ngā mahi hokohoko 20% i te tau, me te whakarei i ngā tukunga o te rauemi ki ngā toa matua
• Te āhua o te kiritaki i te marae, tuwhitia ki roto i ngā rautaki hōtaka
• Ngā hononga pai ki te hunga hoko, neke atu i te 55 o ngā kirimana i te tau
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Tūao Whakahaere Pakihi — Whare Wānanga o Tāmaki Makaurau
Ngā Pūnaha Hokohoko me ngā Rautaki
He tauira i te rangahau me te whakahaere rautaki pakihi; tautohetohe i ngā kaupapa whakahaere rautaki, me te whanake i ngā pūkaha whakahaere rohe.
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Rautaki Hokohoko me te Whakahaere Rōpū: Rautaki pakihi me te whakawhanaketanga kiritaki, Whakahaere rōpū me te tautoko aroraku, Whakawhanaketanga rangahau mārama me ngā kaupapa rangahau toa
Hokinga Mahi me te Rongoā Kiritaki: Whakawhanaketanga pikitia tika mō te kiritaki mō te tauhokohoko roa, Whakawhāiti i ngā maurohirohi me te horoi rawa, Tautohetohe me te whakaū i ngā kirimana hokohoko
Hangarau me ngā Pūkaha Matihiko: Rorohiko whakahaere pakihi (CRM, ERP), Tuhituhinga me te tātari kāwai whakahaere, Mahere pakihi panoni الرقمية
Reo me ngā Pūkaha Tikanga: Reo Māori me te reo Ingarihi (native, fluent), Whakapā pakihi pāpori me ngā rautaki whakawhānui
Ngā Pūkaha Māori me te Pērā Pērā: Ngā pūkaha ā-roto mō te whakawhānui i ngā hononga hanga, Ngā pakari ki te whakahaere kaupapa whai heure
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Reo Māori (translate.languageLevels.native)
Reo Ingarihi (translate.languageLevels.fluent)
Reo Tuhinga (translate.languageLevels.intermediate)
He aha te mahi o te Kaiwhakahaere Ngā Kiritaki Matua
Ko te kaiwhakahaere kiritaki matua he kawenata tino nui ki te whakahaere i ngā kawenata rautaki me ngā kiritaki whai rawa kia mau tonu ai ngā painga hokohoko mo te roa. Ko ngā mahi matua o tēnei tūranga he kiritaki i te wātea, te whāngai i ngā hiahia hokohoko, me te whakawhanaketanga rautaki e whakaaweawe ana i te piki haere o te hoko me te whakanui i ngā hononga pakihi.
He take pai ki te mōhio ki ngā whakahaere hokohoko me ngā rautaki rongoā
Ko te tūranga he whai wāhi ki te rangahau mākete me te tātari rautaki mō te whakapai ake i ngā tākuta hoko me ngā tono kiritaki. Ko te mōhiotanga whai wāhi ki te whakamahi pūkaha hangarau rautaki hei tautoko i ngā whakataunga whai hua.
- Whakaritea he rautaki hokohoko mō ngā kiritaki matua, hei whakatika i ngā whāinga hōu, ngā kawenata, me ngā mahi hokohoko kāore i whānui rawa atu
- Whakahaerehia ngā kawenata, ngā utu, me ngā tirohanga hokohoko ki te paerewa kaha
- Whakaihia he hononga whaihua ki ngā rangatira whakaako ki ngā kiritaki rautaki
Ngā Pūkaha Matua mō te Kaitahuhia mō te Hokohoko Maioha
Ko ngā pūkaha matua mō te tūranga he whakarite rautaki, te whakahaere hononga, me te whakamahi hangarau rautaki ki te whakatutuki i ngā whāinga hokohoko. Aroha ki te kuihi i ngā pūkaha e whakarite ana i ngā karaehe pakihi me ngā hoahoa rautaki mō te piki o te hokohoko.
- Rautaki hokohoko me te whakahaere kiritaki
- Whakahaere hononga me te rongoā kiritaki
- Hokohoko pāpori me te rangahau mākete
- Hangarau CRM, ERP me ngā pūkaha raraunga
- Ngā pūkaha whakahaere hanga me ngā rautaki pāwhiri
- Rāwaho reo Māori me te reo Pākehā (native, fluent)
- Kaupapa whakawhānui pakihi, te whakahaere rautaki
- Whakawhanaungatanga me ngā kiritaki aroraki
- Ngā rautaki hoko me ngā pūkaha tauhokohoko
Ngā Tatauranga mō te Maakete Hokohoko a te Ao me Aotearoa
E mōhiotia ana te tūranga o te kāwanatanga hokohoko i te ao me te whakahīhī i te hunga e kimi ana i ngā kiritaki matua me ngā kirimana whai hua. Aroha ki ngā tatauranga o ngā pakeke, ngā kāwai, me ngā pikinga i te hokohoko i runga i ngā mākete o te ao me Aotearoa.
Ko te utu toharite mō te kaiwhakahaere kiritaki matua i te ao e piki ana ki te $75,000 i te tau, me te pikinga 10% i te rangi o te hokohoko
E piki haere ana te p tahi o ngā tūranga mahi ā-ao i te piki haere o te hiahia mō ngā kaiwhakahaere kiritaki matua, tata ki te 8% te pikinga i te tau
Ko te hokohoko toa me ngā kawenata tauhokohoko i te ao he ū ki te $350 piriona, ā, kei te piki tonu te kaha, hei āwhina i ngā kiritaki ki te whakawhiwhi rautaki taipitopito
Ko te rorohiko whakahaere kaihokohoko me te whakamahi hangarau rautaki hei tautoko i ngā pākihi umanga, kua piki te āhua mō te 15% i ngā tau tata nei
Ngā Mahi Matua i ngā Tūranga Mahi me ngā Tauwhiro
Ngā mahi matua hei tautoko i ngā pakihi, ngā kaiarahi me ngā kiritaki, i roto i ngā wāhanga o ngā mahi Hokohoko me te whakawhanaketanga pakihi. E rapu ana ki te rapu tauira angitu mō ngā mahi pai o ngā kaiwhakahaere kiritaki matua i ngā rōpū hokohoko.
Do
- Whakamahia ngā pūkaha CRM me ngā rautaki hangarau ki te rapu huarahi hou ki ngā kiritaki
- Whakahaerehia pai te kawenata me te whakapiki i ngā hoko ki te kaha o te mahi tahi me ngā toa
- Whakaritea he rautaki whakamahi rawa hei whakapai ake i te hokohoko, hei whakatutuki i ngā whāinga pūtea
Don't
- Kaua e pānui anake i ngā raraunga kore whaihua kore whai wāhi ki ngā whāinga
- Kaua e kore mōhio ki ngā rautaki manene me ngā whatunga hāpori
- Kaua e kore e whakakī i ngā pukapuka kōrero me ngā rautaki mahi e kore e mārama ana
- Hei tauira, i piki wāhanga te hokohoko 15% i te taha i te tau i roto i ngā toa tohutohu
- Ngā kirimana whaihua i te piki ake i te 20%, i te whakamahi i te hangarau CRM mo te kimi huarahi hou
- Ngā hononga pai ki ngā toa o te ao, nui atu i te 50, i te tau
Ko te whakatutuki i ngā whāinga hokohoko e runga ana i te manaakitanga ki ngā kiritaki me te hangarau i runga i te whakaaro tika.
Whakamutunga Mātauranga me ngā Tiwhikete
Ko ngā mātauranga i whai wāhi ki te whakatūpato ki ngā rautaki hokohoko, me te whai pukenga ki te whakahaere rātou, he taonga nui mō tēnei tūranga.
- Whare Wānanga o Tāmaki Makaurau – Tūao Whakahaere Pakihi (2013-2017)
- Ngā Tiwhikete Rautaki Hokohoko me ngā Pūnaha Hangarau (2018)
Ngā Kaupapa Me ngā Mahi Whakaatu
He maha ngā kaupapa me ngā mahi whakawhanaketanga whai hua i ngā mōhiotanga o ngā kiritaki me ngā rautaki a rōpū, e whakaatu ana i te kaha o ngā pūkaha ki te whānui i ngā painga.
- Ngā kaupapa whakarite rautaki pakihi mo ngā toa hou pea i roto i ngā whenua maha
- Ngā kaupapa whakawhānui hononga whaihua ki ngā kiritaki matua
Ngā Hoko Kāore e pokea ai te Tika
Aroha ki ngā hapa noa i te tuhituhi rapu mahi hei karo i ngā raruraru whakamahere, tauira, me ngā huringa kiritaki.
- Kaua e tohutohu ngā kupu kiritaki i runga i ngā kupu karekare, kaore e whai wāhi ki te whāinga
- Kaua e whakamahi kupu aukati, kupu pāpāho, kapa ngā kupu kiritaki me te kioki
Ngā Aratohu mō te Tuhituhi Rapu Mahi I te Whakarite i Aroha mai ki tō Tūnga
Mā te whakamahi i ngā kupu matua mō te tūranga, pērā i te rangahau me te whakahaere kiritaki, ka tūpono koe ki te rapu o te kaiwhakaaro ki a rātou kua tono. Me mōhiotia hoki ngā aratohu e pā ana ki te whakarite pai i tō pepa kerēme hei whakaatu i tō pūkenga, tō mōhiotanga, me ngā whāinga.
- Whakaritea ngā kupu matua e hāngai ana ki te mahi, pērā i ngā rautaki hokohoko me ngā hononga kiritaki
- Tautokohia ngā wheako mātāmua ki ngā whakaaturanga, me te whakamahi kupu whakakii tika hei tautoko i te āhua i te ropū mahi
Ko te tuhituhi rapu mahi me ngā kupu matua, e tino whāki ana ngā mōhiotanga ki te kaipupuri whai wāhi ki ngā tūranga pērā i tēnei.
Ngā Kupukupu Mahi Hei Tautoko i ngā Pūnaha Kaitohutohu Mahi
Ko ngā kupu matua e whakamahia ana i te tauwhirorangi, te kiritaki, ngā rautaki hokohoko, me ngā hangarau rautaki, hei tango i ngā kaiwhakahaere i ngā tauwhiro pia whakawhirinaki, ā, hei hanga i ngā hua whaihua mō te rapu mahi, tuku tono, me te whakamahi i ngā taputapu pai rawa atu.
- Ngā kupu matua pērā i te rautaki hokohoko, te whakahaere kiritaki, te whakawhānui hononga
- Ngā pūkaha rautaki pērā i te CRM, ERP me ngā raraunga whakawhānui
- Ngā kupu e hāngai ana ki te hokohoko toa, te whakahaere whanaungatanga, me te rautaki repene
Me pēhea te whakawhiti i tō rapu mahi ki ngā tūranga e hāngai ana me ngā tūtukitanga pērā i ngā rauemi o te hoko toa
I runga i ngā tūranga e rapuhia ana, me tuku koe i tō pepa kerēme kia ū ki ngā tohutohu hou me ngā taputapu o ngā ratonga tautoko pērā i te hanga i te kaupapa, te tuku ki ngā kiritaki me te whakamahi i ngā kupu matua rongonui ki te paetukutuku o te kamupene.
He maha ngā pae tukutuku, mōhiotanga me ngā tohutohu tuku aku, hei tautoko i a koe ki te kimi i ngā tūranga tino pērā i ngā rata hokohoko me ngā whakahaere kiritaki. Mā te tuku i tāu pepa ki reira, ka nui ake ngā kiritaki e kite ana i tō kaha.
Ngā pātai auau mō te mahi Kaiwhakahaere Ngā Kiritaki i te Rōpū Hokohoko
He aha ngā pūkaha matua hei whakamahi i te rangahau kiritaki?
Ko te CRM ngā pūkaha matua hei kī, hei rapu i ngā hononga kiritaki, te whakarite rautaki me te whakahaere i ngā kawenata. Mā reira e kitea ai ngā huarahi makere-mata, me te piki ake o te hokohoko.