Wiremu Tahu
Kaiwhakarite Ratonga Kiritaki
wiremu.tahu@email.co.nz · +64 21 123 4567
Kowhiritī
Aotearoa
https://linkedin.com/in/wiremutahu
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Ko au he kaihoko ratonga kiritaki whai muri i te roa o ngā tau e toru. E mōhiotia ana māmā mōku ki te whakawhiti kōrero ki ngā kiritaki, ki te whakatika raru me te whakarite Mea kia pai ake. E hiahia ana au ki te whakawhānui i aku pūkenga i roto i te ao hokohoko, me te whakahāngai i ngā ratonga ki ngā hiahia o ngā kiritaki i te ao hou. Kei te rapu au i tētahi mahi ka taea e au te whakamahi i taku mōhiotanga ki te reo Māori me te reo Pākehā, me te whakarato i ngā whakataunga pai ki ngā kiritaki katoa. He tino pai taku ki ngā pūnaha rorohiko, pērā i te Salesforce me te Zendesk, me te aro nui ki te whakatau māramatanga, ngā hua, me te whanake tonu i te ratonga kiritaki. Ko taku whakaaro nui, he tino pānui, he tino taupou hoki; ko tāku anake ko te whakarite i ngā kiritaki ki te rongo pai mō te kamupene. Nesse he uara nui te aroha, te ture, me te whakaute i te whanaungatanga ki ngā kiritaki.
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Customer Service Representative, Whakaraungatahi Whakarite Ratonga Kiritaki
Kowhiritī, Aotearoa
2022-01 — 2023-12
Ko au i whakahaere i ngā kaupapa ratonga kiritaki mō te kamupene hokohoko raumati. I te whakamahinga o ngā pūnaha Salesforce me Zendesk, i taea e au te tautoko i te 200+ kiritaki ia rā. He tino whai wāhi au ki te tuku whakamarama, te whakarite i ngā rauemi, me te whakahaere i ngā raru kia pā mai te māmā ki ngā kiritaki. I kitea hoki he pākiki tonu aku ki te whiriwhiri i ngā raru uaua, me te rapu rongoä mo te whakatairanga i ngā hua o te kamupene.
• I whakanui i te whaihua o ngā kiritaki i te 35% i te 12 marama i muri i te tono tutor
Customer Service Representative, Pānui Kiritaki me ngā Whakawhiti Kōrero
Kraków, Poland
2020-06 — 2021-12
I tautoko i ngā kiritaki mō te kamupene hokohoko kaipuke. Ko te wāhi mahi i aro nui ki te whakarato ratonga pai, me te whanake i ngā rautaki whakamahi reo Māori ki te whakapai ake i te whai wāhi ki ngā kaiwhakarato reo Māori. Ko taku kawenata ko te whakatau i ngā raru o te kiritaki me te whakarato aronga tika ki te rongo pai.
• I whakanui i te mōhiotanga o te reo Māori me te reo Pākehā ki te 50% i roto i ngā waka whakahaere
Customer Service Representative, Kaupapa Ratonga Kiritaki Rānei Pāpori
Wrocław, Poland
2018-05 — 2020-05
Ko au i whakahaere i ngā mahi ratonga kiritaki mō te kamupene hokohoko ā-ipurangi. I uru au ki ngā hui ā-roto, me te tautoko i ngā kiritaki i te reo Māori, me te reo Pākehā. I patuki hoki au ki te āhua māmā o te whakarato ratonga kiritaki i ngā reo maha, me te āta whakarite i te painga mō te kaupapa.
• I whakatau i ngā raru kia 95% i runga i te pānga nō ngā kiritaki i te pūkete ratonga
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Kōkonga i te reo Māori me ngā mahi hokohoko — Whare Wānanga o Tāmaki Makaurau
Ngā Reo Māori me ngā Tautoko Hokohoko
He whakahaere mō te ako i te reo Māori me ngā tikanga hokohoko, Pāpori hoki, kia mōhiotia ai e ngā kaimahi me ngā kamupene te whai wāhi ki ngā whenua o Aotearoa.
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Ngā Pūkenga Pākihi me ngā Hua Matua: Whakatau raru ki te kiritaki, Whakarato ratonga pai ki ngā kiritaki, Whakawhiti kōrero pānga, Whakariterite whakaaro me ngā korero, Ngā pūkenga ki ngā pūnaha Salesforce, Zendesk
Ngā Reo me ngā Pūkenga Rongoā: Reo Māori fluent, Reo Pākehā fluent, Reo Ingarihi advanced, Reo Āwhina basic, Whakawhitinga kōrero ā-roto i ngā pātai uaua
Ngā Pūkenga Rorohiko me ngā Matapaki: Pūkenga ki ngā rorohiko te hōtaka Salesforce, Zendesk, Ngā rūma pukapuka hokohoko matatau, Ngā momo me ngā taputapu whakawhitiwhiti kōrero, Ngā pūkenga i runga i te rātaka tāritenga ā-ipurangi
Ngā Pūkenga Whakaaro Nui me te Whakahaere Rautaki: Rautaki ki te whakaoti raru, Ngā tikanga tika mō te gatete ā-kāinga me te wātea, Whakarite rautaki whakahaere tūranga mahi, Ngā whakamahere me ngā kaupapa whaihua
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Reo Māori (fluent)
Reo Pākehā (fluent)
Reo Ingarihi (advanced)
Ngā Mahi o te Kaihoko Ratonga Kiritaki — He Take Nui Mō te Hokohoko
Ko te kaihoko ratonga kiritaki he aronga matua i roto i ngā whakahaere hokohoko, ngā kamupene hoki, e hāngai ana ki te whakarato ratonga pai ki ngā kiritaki hoki. Ko te mahi matua me te tautohe raru, te whakatau ki ngā pātai a ngā kiritake, me te whakarite i ngā hua kia ū ki ngā hiahia. He pākiki ki te whakarongo ki ngā kōrero, te whakahaere i ngā raru, me te whakarato aronga tika i ngā wā katoa. E mahi tahi ana rātou me ngā rōpū rongoā kia noho māmā te whakawhitiwhiti kōrero, me ngā kamupene hei tautoko i ngā kiritaki pērā i ngā ratonga ipurangi, ā-whare, me ngā hoko rongonui. Koinei te kaitiaki i ngā uara o te kamupene, he wā hoki ki te tautoko i tā mātou mea i te hāngai ki ngā tūranga whaihua.
- Whakawhiti kōrero tika me ngā kiritaki kia māmā ai te urupare me te whakatika raru.
- Whakarite i ngā mahere whakahaere mā te whakamahi i ngā pūnaha rorohiko pērā i te Zendesk me te Salesforce.
- Whakaaro ki ngā raru o te kiritaki, ka whiriwhiri anake i ngā huarahi pai rawa mō te painga.
- Whakataki i ngā kaupapa ratonga kiritaki hou ki te rōpū, me te whakahaere i ngā taumata tūroro ki te whakarite i ngā hua pai ake.
- Ngā mahi tautoko i te whakahaere paerewa me ngā tūranga whakahaere.
- Ngā mahi tautoko i te reo Māori kia taea ai te whakanui i ngā ratonga ki te hāngai i ngā kiritaki Māori
- He pai ki te whakamahi i ngā pūnaha kāwanatanga tikanga pērā i te CRM me ngā rongoā atahanga.
- Mātauranga mātua mō te whakarite i ngā taonga tuku i ngā wā katoa.
Ngā Kupu Tautoko me ngā Mātāpono mō te Mahi Kaimahi Ratonga Kiritaki
Ko ngā pukenga me ngā mātāpono e hanga ana i te tūranga o te kaihoko ratonga kiritaki he pākiki. Ko te whai wāhi ki ngā wahine me ngā tāne me ngā kaihoko, ngā whakahaere rongoā, me ngā momo rautaki pērā i te tautohe raru, ko ngā pukenga matua me ngā mōhiotanga o runga hoki i te ao hokohoko.
- Whakawhiti kōrero pai me ngā kiritaki
- Ngā pūkenga whakahaere raru
- Maia ki te whakamahi i ngā pūnaha CRM pērā i te Zendesk, Salesforce
- Ngā pūkenga reo Māori me ngā rangahau ahurea
- Whakaaro ki ngā tikanga mahi ana me ngā kaupapa here pāpori
- Ngā pukenga rorohiko ki ngā rorohiko whakahiato me ngā kohinga o ngā rauemi
- Ngā Mahi māhorahora me ngā whakawhitiwhiti ā-tātari
- He pānui ki te hoko, te hokohoko, hei tautoko i te whāngai i ngā hiahia o te kiritaki
- Ngā pukenga tautoko ā-ipurangi me ngā rauemi hou
- He pai ki te mātai me te whārite rongoā kua whakahāngai i te painga kiritaki
Ngā Tatauranga Hokohoko mō te Kaitoro Ratonga Kiritaki i te Ao
Ko te maakete ratonga kiritaki he tipu tonu hai te ao hoki. Ko ngā pētanga o te ao kua whakaatu ko te utu o te mahi ratonga kiritaki e piki ana hoki i runga i ngā pānga o te ao. Anei ētahi tatauranga whaihua mō te tangata me ngā wāhi pai mō te kaimahi ratonga kiritaki:
Ko te utu taone mo te tohutohu kiritaki i te ao e pa ana ki te $45,000 ki te $55,000 ia tau, ā, he piki haere tonu nei tana utu i ngā whenua pērā i te Pākehā me te ao irāmutunga.
Ko te pikinga o te hiahia mō ngā kōwhiringa ratonga whaihua he whāngai te neke atu i te 14% i runga anake i ngā ao o te hokohoko raraunga me ngā ratonga ā-kete.
Ko te rawakore i ngā pūkenga reo Māori me te reo Pākehā e matea ana te whānui ki te 50% i te alū o ngā mahi o ngā kamupene marae tikanga, e kī ana te rangahau.
E kī ana ngā rangahau ka piki te hiranga o ngā mahi ratonga kiritaki i te ao i ngā tau e haere ake nei, tae atu ki te piki o te 20% te pākiki kore utu.
Ko te pākiki o ngā wāhi Māori me ngā whenua e kī ai ki ngā mea hou me ngā rautaki hou e piki ana.
Ngā Kaupae Tika mō te Whakawhitinga i Ō Wāhanga Mahi i te Mahi Tūnga Kaihoko Ratonga Kiritaki
Do
- Ngā Tika: Whakarite i ngā rongoā mō ngā kiritaki whai wāhi ki te aromatawai me te whakamahi i ngā pūnaha hou pērā i te Zendesk me Salesforce. Whakaaro ki te whakarite i ngā pātai uaua me ngā waiaro mahi kia whakarite e ngā kiritaki ngā hua pai. Whakarite i ngā urupare i runga i ngā pākihi, me ngā hōtaka mahi ngā pāngarau kia whakapai ake i ngā hua o te kamupene. Whakamahia te reo Māori i raro i te ratonga kiritaki kia whakakaha i ngā tiri kōrero, me te hangareka o te hāngai Māori. Kia whakarite i ngā kaupapa whakatikatika e taea ai te tohatoha i ngā hua kia whiwhi ai ngā kiritaki i te whāinga o te kamupene, me te hanga hononga pakari.
Don't
Do
- Kaua e ngaro i ngā akiaki kaimahi, ka whakapai i ngā hoa mahi me ngā kamupene mō ngā āhua tika o ngā raruraru me ngā kongakonga ki ngā kiritaki. Aro nui ki te whakaute i ngā wāhi me ngā tikanga o ngā kiritaki Māori. Me mātua mōhiotia tenei e ngā kaiwhakarato o te ao, me te whai whakaaro ki ngā rautaki o te kamupene mō te whakapai ake i ngā mahi ratonga. Kia ū ki ngā ota o te mīhini rongoā, āronga hoki, kia tau te tika o ngā kōrero tūturu mō ngā kiritaki.
Don't
Ngā Toi Whakahaere mō te Tuhituhi i Tō Kuputuhi Nei Te Kaitoro Ratonga Kiritaki
Ko te tuhituhia i tētahi rākau aratake mā te pūkete ratonga kiritaki he mahi whaihua me ngā tohutohu tino pai. Ka taea te whakarite i ngā kupu matua, kupu ngahau hoki hei mōhiotanga mō ngā kaitoro mahi. Ko te whakamahi i ngā tauira i runga i te ao mērā me ngā rautaki pērā i te whakamahi i ngā kupu matua e taea ai te whakanui i te whai wāhi o tāu tuhinga i ngā rauemi a te mīhini hei whakaū i te tūranga.
- Whakamahia ngā kupu matua me ngā kupu whaihua i roto i tō tuhinga. Hei tauira, 'whakatau raru', 'whakawhiti kōrero', 'uiui hua', 'whakarato ratonga', 'tautoko ngā kiritaki'.
- Mā te māmā ake o ngā wāhi i ngā rauemi tāritenga, ka taea te whakataurite i tōu tuhinga me ētahi atu.
- Kaua e tāpiri ngā kupu whakahāwea kore whai kiko — me whiti i ngā tauira me ngā kākahu o te ao mahi poto.
- Whakamahia te reo Māori i te wāhanga whāikorere, me ngā kupu whai āhua.
- Whakaahua i te aronga ki ngā ahuatanga o te mahi, kāore mō ngā kupu ahua noa.
Ngā Hē Pātea i te Wā Tuhituhi i tētahi Rākau mō te Kaitoro Ratonga Kiritaki
He maha ngā he e pā ana ki te tuhi i tētahi rākau mō ngā kaitoro mahi. Nā reira, me mātua tino tirohia mēnā kei te kī ana te tuhinga i ngā kupu matua, he tika hoki te rerenga kōrero. Kaua e toro i ngā kīanga pōpoutanga, me ngā kupu karakia kore pātea, nō reira, karo i ngā kupu pēnei i te 'whakauru mō te tino whaihua' me ngā kīanga marama kore e whaihua ana mō ngā kaitoro mahi. Kaua hoki e whakamahi i ngā kīanga whaiiti pērā i te 'mohio pai', 'whakaatu whai hua' rānei mēnā kāore e tutuki i ngā tauira me ngā mōhiotanga rārangi.
- Kaua e türaki mō ngā kupu whakahāwea kore whai kiko pērā i te 'tino pārekareka', 'tino whai hua', ahakoa he kauri uara nui ēnei menengi.
- Kaua e whakamahi i ngā huarahi tohutohu, karakia hoki kāore he tauwhāiti i ngā pūkenga pakihi me ngā whaiāipo o te rākau.
- He hikoi auaha ki te whakarite i ngā mahi mōkī, me te kākahu i ngā kupu e hāngai ana ki ngā uara me ngā whāinga o te kamupene.
- Me ngākau nuitanga ki ngā tikanga mahi, kāore hoki e āhua whakangahu i ngā pānga.
Ngā Pātai Auau mō te Kaihoko Ratonga Kiritaki e Rāhuitia ana ki Te Mahi Hokohoko
He maha ngā pātai ka rangahauhia e ngā kaitoro mahi, pērā i ngā take mō ngā pūkenga, ngā tākuta tika, me ngā tuhinga e tika ana. Ko ngā pātai o raro hei whakarereke i tētahi tauira kitenga o te kīanga, ka taea hoki te ako i ngā tikanga whakahaere.
Aroha ki te hanga i te rārangi mōhiotanga me ngā whakamahere hei whakaatu i taku angitu me ngā pānga ki ngā kaitoro mahi.
Kaua e wareware ki te tirotiro i ngā pātai matua me te whakatika kia ū ki ngā hiahia o te kaitoro mahi.
Me pēhea ki te toi i te kōrero pai ki ngā kaitoro mahi?
E tohu ana ki te whakamahi kupu pātai o te ao me ngā kupu whaikōrero hāngai ki te mahi.
He aha ngā kupu matua hei whakapai i taku tuhinga mō te hopu i ngā kaitoro mahi?
Ko ngā kupu katoa e pa ana ki te ratonga kiritaki, ngā pūkenga whakahaere raru, me te reo Māori fluent hei ngoikore.
Me pēhea te whakakapi i ngā tauira whai hua mō te kaupapa e pa ana?
He mea pai te whakamahi i ngā tauira pērā i te piki 35% ki ngā kiritaki mō ngā tau 12.