Hine Rāwhiti Karaka
Kaiwhakahaere Manuhiri
hinerawhiti.karaka@email.com · +55 11 91234 5678
São Paulo
Brazil
https://linkedin.com/in/hinerawhiti-karaka
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Ko Hine Rāwhiti Karaka taku ingoa, he kaiwhakahaere whanaungatanga manuhiri whai mana. E whai ana ahau ki te whakaū i te wheako manuhiri pai rawa, me te whakapai i ngā hononga ki te hāpori. He pūkenga ki te whakahaere rōpū, ki te tautoko hapori me te whakarite kaupapa motuhake hei whakatairanga i te manaakitanga. E kākahu ana au i ngā rawa whaihua hei hanga i ngā paerewa kounga teitei me te whakatutuki i ngā whāinga pakihi.
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Guest Relations Manager, Marama Hotel Manaakitanga
Ko taku rōpū e whakahaere ana i ngā wheako manuhiri i roto i te pokanga whare noho, me te whakarite kia ū ngā hiahia me ngā wawata o ngā manuhiri ki ngā paerewa whakahirahira o te hōtēra. He tautoko ki te whakahaere mahi rānei me te pupuri i ngā hononga rata ki ngā wāri hapori.
• Whakapai i te wheako manuhiri mā te whakarite kaupapa motuhake me ngā ratonga whakahaerenga hāngai ki ngā hiahia motuhake, i piki ai te māharahara o ngā manuhiri ki te 25% i te 12 mēneti tuatahi.
• Koha ki te whakahaere me te whakarite kaupapa huihuinga, i runga i ngā hiahia motuhake o te hunga manuhiri, te whiwhi i ngā urupare pai i runga i te 98% o ngā manuhiri.
• Ngā tuhinga whakahaere me te tātari o ngā mōhiohonga manuhiri, ā, i whai wāhi ki te whakaoti i ngā raruraru i runga i te paku wā, ki te whakakaha i te rangatiratanga o te ropū.
Customer Service Coordinator, Te Whare Tapu o te Ao, Mexico City
Ko te rōpū i whakahaere i ngā ratonga manuhiri i runga i ngā marae a te whare tapu, me te whakariterite mō ngā tono me ngā raruraru, me te whāki atu i ngā otinga whakaae me ngā āhuatanga ā-hapori.
• I whiwhi i te 90% o ngā whakahoki pūtea mā te tirohanga hou me te whakatika i ngā raruraru, i te wā poto rawa atu.
• I whakahaere ia ngā rā whakanui i te 50+ mō te tuku ratonga motuhake, kāore i te he te arahi i ngā manuhiri ki ngā paerewa huatau o te wāhi.
• I rahui mō te 150 ngā manuhiri ia rā, whakapiki ana i te kaha o te ratonga mai i ngā tūranga whaeroo ki te wheako whai kiko.
Event Planner & Customer Experience Specialist, Tāhuna Aroha (Remote)
Ko te mahi a te ropū ki te whakarite pāpāho, huihuinga, me ngā kaupapa motuhake mā te whakamahi i ngā pūkenga whakahaere, rongoā me ngā tikanga whakaoti raruraru kia kaikau ki ngā manuhiri mai i ngā whenua maha.
• I whakahaere i ngā huihuinga ā-ao, tae noa ki te 500 ngā manuhiri, me te whakatutuki i ngā whāinga o te rangatira i runga i te tau kotahi anake.
• I whakawhanake i ngā ratonga ahurea me ngā wānanga mō te pākihi, mō te 120+ kaiwhakapā i ia marama, kia ora ai te whakahaere me te whai hua.
• Ko te whakapai ake i ngā rautaki me ngā tikanga whakahaere, i whakanui i te whai hua o ngā kaupapa a te 30%.
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Kāreti Mātai Rāfangia — Whare Wānanga o Te Moana-nui-a-Kiwa
Ngā Pūmanawa Tikanga Hapori me te Whakahaere Whanaungatanga
Ko taku kākahu i ngā pūkenga whakahaere, rautaki hapori me ngā pukenga reo, me te awhi i ngā tono whai hua mō te hunga kaipupuri rangatira hoki.
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Rautaki me te Whanaungatanga: Whakahaere rōpū, Whakawhanaungatanga hapori, Hoahoa rautaki manuhiri, Whakahaere whakaritenga huihuinga
Ngā Pūkenga Rorohiko me ngā Te Hononga Matihiko: WHM (Word, Excel, PowerPoint), CRM (Raruraru Raruraru Manuhiri), Rorohiko whakahaere huinga
Ngā Pūkenga Ngāhei me te Whakahaere: Koha ki te whakahaere wā, Whakahaere ture me ngā whakaritenga, Ngā pukenga rongoā me te whakahaere raruraru
Ngā Pūkenga Reo me ngā Tikanga Ahurea: Reo Māori (advanced), Reo Ingarihi (fluent), Ngā tikanga whakaatu rauemi me te whanaungatanga kaha
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Reo Māori (advanced)
Reo Ingarihi (fluent)
Reo Tūmatanui (intermediate)
He aha te Tūranga mahi mō te Tumu Whakahaere Raruraru Manuhiri?
Ko te tūranga Tumu Whakahaere Raruraru Manuhiri he mahi matua i roto i te ao manuhiri me te haerenga, e tautoko ana i ngā manuhiri kia rongo pai ngā wheako i te pito o te whare noho, hōtēra, rānei ruma hākinakina. Kei roto i tēnei tūranga te kairongoā, te kārapa kaupapa, me te whakahaere hononga ki ngā kiritaki, ā, me te whakarite kia ū ngā mahi ki ngā paerewa kounga teitei me ngā wawata. Ko tēnei tūranga he whai wāhi nui ki te whāiti i te hāngai pono me te whanaungatanga i ngā kaihāngai me ngā manuhiri, hei whakahāngai hoki i te rangatiratanga o te whare, me te whakatutuki i ngā whāinga pakihi.
- Te whakahaere kaupapa me ngā kaupapa motuhake mō ngā manuhiri, me te whakarite kia kaua te roa, te āhua mōhiotia hoki e te hunga ka tāea te whakakī i ngā kawenata.
- Te whakahere i ngā ratonga ā-muri, ā-kari, me ngā kōrero hoki e hono ana ki ngā hiahia o te manuhiri, hei whakawhirinaki ki te whānui o te whare, o te huihuinga rānei.
- Te whakarite rautaki hei whakapai ake i ngā wheako manuhiri, ki te whakarite i ngā hōtaka motuhake me te purongo ki te ropū whakahaere.
- Ngā mahi whakahaere i ngā hui huinga, i ngā pānui toa me ngā kaupapa whakahirahira, i te arahi i te rōpū hei whakaoti i ngā kawenata me ngā raruraru.
Ngā Pūkenga Matua Hei Whakapai i te Tūranga Tihi
Ko te kitea, te whakahaere me te whakapakari i ngā pūkenga e hāngai ana ki te tūranga Tumu Whakahaere Raruraru Manuhiri he matua mō te painga o te kaitono. Mā konei, ka taea e koe te whai wāhi i runga i te whai pānga, pai hoki te tūnga, me te whaihua i ngā kaihoko me ngā rōpū whakahaere.
- Ngā pūkenga whakahaere manuhiri me ngā whakataunga rautaki
- Ngā pūkenga paerewa ki ngā tohu hanga, huihuinga me ngā kaupapa motuhake
- Ngā pūkenga ngā whanaungatanga o te tangata me te whakahaere hononga
- Mahi ki ngā papatono pōhiri, CRM me te whakahaere raraunga manuhiri
- Ngā pukenga reo Māori me te reo Ingarihi te kaha
- Ngā pūkenga whakahaere wā me ngā kaupapa whai wāhi
Ngā Tatauranga mō te Mahi me te Hokohoko o te Tūranga
Ko te tūranga Tumu Whakahaere Raruraru Manuhiri he angitu nui i te ao whanui, ko te utu utu hoki he piki haere. E ai ki te rangahau o ngā rārangi mahi me ngā ngohe whakahaere, ka puta he pikinga o te 15% i ngā meneti mahi, ā, he wātea hoki ngā tūranga i ngā hāteka rerenga irāmutungo o te ao. E tohu ana hoki ngā tatauranga kia piki ake te hiahia rawa mō ngā kaiarahi manaakitanga, me te kawenga ki te whakarite kia ū ngā paerewa kounga me ngā hiahia o te hunga manuhiri.
Tuarua te utu kawhi tetahi mō ngā manuhiri (kei te 3,500 haora ia tau), engari ko te piki tere hoki o te hiahia mō ngā kairuruku kaihoko i a rātou e tau ana ki te 20%.
Ko te tūnga i ngā rārangi mahi o te ao me te rongoā o te ao, e mōhiotia ana hoki mā ngā whatunga ā-ao hei arahi i ngā tūranga.
Ngā Mahi Whakarite me ngā Whakaatu i Rūa
Do
- Me whakarite kia ū te hanga i ngā ratonga whai hua me te whāiti i ngā kawenata. Kāore hoki e tika ana te whakaiti i ngā hiahia me ngā wawata o ngā manuhiri i te wā whakahaere kaupapa.
Don't
- Te whakamārama i ngā paerewa whaihua ki te whakahaere i ngā kaupapa me ngā whakaaturanga nui, pērā i ngā huihuinga motuhake.
- Te whakatau i ngā wero huri noa i te tapeke o ngā ratonga, i raruraru hoki i runga i te wā, i te taumata rahi o ngā manuhiri.
- Te whakamārama i ngā hua i te pākiki o ngā mauroa, me te whakaatu i ngā pūkenga rongoā ki te whakanui i ngā wheako o ngā manuhiri.
Mātauranga me ngā Hoahoa Whakarite
Ko te mātauranga o te kaitono he tino pai te tāpirihia ki te whakaatu i ngā pukenga whakahaere, tōkeke hapori, me ngā tikanga whakaatu i ngā whakaaro nui i runga i ngā kaupapa hāngai ki te ao manuhiri me te whakatau ki ngā hiahia o te hunga hāngai. Ko te koungāri, te pukenga reo, me ngā akoranga i whiwhi i te kura tiketike e hono ana ki ngā hiahia whaihua.
Ngā Kaupapa me ngā Whakaatu o te Rāngai
Ko ngā kaupapa i whakahaeretia e te kaitono he painga ki te whakaatu i te pūkenga whakahaere, te hanga kaupapa, me te whakamahere kaupapa motuhake. Hei tauira, ko te whakatū i ngā huihuinga me ngā kaupapa whai mana, me te whakahaere i ngā rōpū e wātea ana mō ngā kiritaki me ngā hānga rangahau.
Ngā Hara o te Tuhituhi Pūkenga Mahi
Kia mahara kei te rapu ngā kaipākī i ngā pūkenga mārama, whai painga hoki. Kaua e whakakī i tō rārangi mahi ki ngā kupu kōpaki pērā i te 'whakarite pai' me te 'mārama', kāore hoki e whaihua. Arohia ngā tauira o runga ake nei mō te whaihua me te whai mana o ngā kōrero.
Ngā Tūtohu Hei Tuhia mō te Pūkenga Mahi
Ko te tito i te resume he kaupapa whakahihiri hoki, e tiaki ana i te tauira mō ngā kaitono whai hua. Waihanga i tētahi whakaaturanga whai kiko, ā, whakamahia ngā kupu matua ki te mārama ki ngā kaitono me ngā kaituira mahi. Whakakīa ngā karaehe e hāngai ana, ā, whakarite kia mōhiotia ngā mea nui mō te tūranga. Kāore e watea te wā ki te tūtaki i ngā pūkenga matua me ngā wheako ka taea te tuku i ngā whakataunga tika.
Ngā Kupu Matua mō te Tikanga Mahi Matihiko (ATS)
Ko te whakamāramatanga ki ngā kupu matua e hono ana ki te tūranga Tumu Whakahaere Raruraru Manuhiri he mea nui kia ngāwari te kimi i ngā kaiwhakawhiwhi mahi. Mā konei, ka taea e ngā kaitono te whakarite i tā rātou resume kia māmā ake te rapu i ngā kaitono pai ki te tūranga. Ko ngā kupu pērā i te 'whakahaere manuhiri', 'whakahaere kaupapa', 'rangahau kiritaki', me ngā kupu rite, he tino whai wāhi ki ēnei rarangi kupu matua.
Ko ngā tauira kupu matua hei tauira ko: 'whakahaere rōpū', 'kaitohu hākinakina', 'whakarite kaupapa', 'pae whakawhiti kōrero', 'whakahaere hononga kiritaki'.
Me Pehea te Whakarite i tō Tuhinga Mahi ki te Tūranga Motuhake?
Ko te tuku i tō tuhinga mahi ki ngā tūranga motuhake he mea nui ki te whakakaha i te tūpono kia waiho koe hei taangata whāngai. Tāpirihia ngā kupu matua whai tikanga ki te tūranga e rapu ana i a koe, ka whai wāhi hoki ki te rongoā i ngā kupu kei te kī, me te whakamahi i te rārangi mōhiohonga i ngā whakaritenga o te pānui pakeke ki te whakataetae.
- Tautoko i te paerewa me ngā whakaritenga o te tūranga e rapu ana i a koe.
- Whakamahia ngā kupu matua e tino pūkaha ana mō te tūranga ka tonoa.
- Whakamarama i ngā wheako me ngā pūkenga e tangohia ana hei tautoko i ngā whakaritenga o te mahi.
Ngā Pātai Ḓe Mo te Tūranga Tūmatanui me te Mahi Rārangi
Ae, ko te rongoā reo Māori, he pai nō reira hoki e mōhiotia ana i te wāhi o te tūranga kia mōhiotia ai koe he kaiārahi reo Māori pai. Whakamahia ngā pūkenga reo Māori i roto i tāu mahi, ā, whakamōhiotia hoki ngā paerewa me ngā tikanga Māori i te akoranga me te whakahaere i ngā kaupapa.
I ngā wā katoa, kāore he hiahia kia māmā te whakamārama i ngā uara me ngā whakamahere mo ngā mahi me te whakanui i ngā wheako i runga i te tūnga o te kaitono. Ko te wheako, te manawanui, me te aroha ki te hāpori he tino whiriwhiri i te rapu mahi pai.
Ehara i te mea he pērā i te mahi mōhio ā-ao, engari, he whāiti ngā tikanga hāngai ki ngā tino take o te ao manuhiri me te whakaiti i ngā wero me ngā raruraru.
Ko te hoko i te pūkenga ki te whakahaere wā me ngā kaupapa mahi he mea nui i te rārangi.
Ko ngā pātai e pa ana ki te wātea, ngā kawenata, me ngā pūkenga reo Māori me ngā tikanga Māori, kaua hoki e wareware te whakahoki mai i te whanake me te whakamārama i ngā uara o te mahi i raro i ngā āhuatanga o tēnei tūranga.
He pai hoki te pātai mō te whai wāhitanga ki ngā mea hou o te ao manuhiri me te whakarereke i ngā tikanga whakahaere.
Kei te rapu mō te mahi whai hua i ngā wā katoa?
Tūtohu i ngā pātai e pā ana ki ngā wawata, ngā kawenata, me ngā hiahia o te tūranga.