Nō te whare manuhiri me ngā ratonga hokohoko i a Hine. He pūkenga tō rōpū ki te whakahaere i ngā mahi o te taha tūnga me te whakarite ratonga whaihua ki ngā manuhiri. Kei te rapu au āheinga ki te whakatipu me te whakawhānui i ngā whakahaere. E mōhiotia ana ahau mō te whakarato ratonga kiritaki tino kouka me te āhei ki te whakahaere i ngā kapa maha. Kua whiwhi ahau i te wheako o te whakahaere i ngā whakahaere hōu, ki te whakaiti i ngā utu me te whakawhānui i te whanui o ngā manuhiri. E hiahia ana au ki te pātai mō tēnei mahi kia mōhiotia ai e au te painga o taku mōhiotanga me taku môhiotanga puta noa i te ahumahi manuhiri.

Front Office Manager, Te Whare Runanga Manuhiri Zurich

Zurich, Switzerland

2021-05 — translate.defaults.currentTime

Ko te whakahaere o ngā mahi o te tari tūnga me te whakarite ratonga whai kiko ki te manuhiri. He kawenata ki te whakarato ratonga whaihua, mō te whanui o te whare kia pai ai te whanaungatanga ki ngā manuhiri, me te whakahaere i ngā ara utu he tiketike hoki.

• Whakahaerehia nga mahi o te tari tūnga, kua piki te 15% te taenga mai o ngā manuhiri i te marama ki te marama.

• Whakahaerehia ngā kapa hoki ki te whakapai ake i te ratonga kiritaki, nōreira, i piki te mōkihi ratonga hoki ki te 30%.

• Whakahaerehia ngā kaupapa hokohoko ki ngā marae o tēnei whare, nā reira i whakapiki i te pūtea moni ki te whare whakatauranga i te 20%.

• Whakakī, whakatinana hoki i ngā paerewa whakahaere.

Tūnga Hokohoko me te Whakauru Manuhiri, Te Tāhuhu Manuhiri Vienna

Vienna, Austria

2018-03 — 2021-04

Ko te whakahaere i ngā whakahaere o te tari, me te whakatau i ngā whāinga kiritaki, mai i te tīmatanga ki te mutunga. Ko te whai wāhi ki ngā whakatinanatanga o te whakahaere īniti, me te tautoko i ngā kaupapa whakawhanaketanga hou.

• Hei ngā rā o te whakahaere i ngā kawenata, ka piki te rawangā riro o te whare ki te 25%.

• Ka whakaritea ngā whānuitanga o ngā kaupapa rānei, ki te pikinga o ngā ratonga me ngā ratonga hou, nā reira tērā kē pea ngā rerekētanga o te 40%.

• Ko ngā uara pai, i aukati i ngā hapa pūkete ki te 10% rawa nō te tūtakitanga, me ngā ārai i ngā pokanga.

• I whakahaerehia te haerenga matua o te kamupene i ngā whenua o te ao ki te whakanui i te pākihi.

Kaimahi Ratonga Kiritaki, Remote Customer Service

Remote

2015-01 — 2018-02

Ko te tautoko i ngā kiritaki matao i te pae pātengi raraunga, me te whakarite i ngā whakautu tere, me ngā whakahaere o ngā tono me ngā raru.

• I whakatau i te 98% o ngā tono kiritaki i te wā roa o te wā nei.

• I whakaritea ngā kaupapa o te whakahaere ratonga, i pā te tikitanga o ngā kiritaki ki te 35%.

• Ngā hononga whaihua ki te whakaoti raru, me te tono whakamāramatanga mō ngā kaupapa hou.

• Kua rongo i ngā korero whakahihiko mai i ngā kiritaki mō te ratonga nui me te tika.

Paerua o te Whakahaere Wātea — Whare Wānanga o Otāgo

Whakahaere Pāhekoheko me te Whakarite Kaupapa

Kua whiwhi i te mātauranga i runga i ngā tikanga whakahaere, te toroānga whenua, me te whakahaere rautaki i te ao hapori hoko me ngā ratonga manuhiri.

Ngā Pūkenga Whakahaere me te Tūnga Kiritaki: Whakahaere o te tari tūnga, Whakaritea ratonga manuhiri, Rongoā whiwhinga manuhiri, Whakahaere whakahaere tukunga, Whakatairanga pūkenga kiritaki, Rata me te whakaoti raru

Ngā Pūkenga Hangarau me ngā Pūnaha: Tautoko CRM me ngā pūnaha whakahaere whare, Whakamahi i ngā rorohiko ratonga manuhiri, Whakahaere papatono pākihi me ngā tukanga, Tautoko ā-ipurangi me te rorohiko

Ngā Pūkenga Whanaungatanga me te Whakahaere Kapa: Whakangungu me te tautoko kapa, Whakahaere rōpū whai hua, Whakawhānui whanaungatanga ki ngā kiritaki ā-matihiko, Te manaaki i te hunga kōrero

Ngā Pūkenga Whakatau Raraunga me te Rārangi Kōrero: Tūtohu e mau ana ki te tātari raraunga, Whakamahi i ngā tātaritanga hei whakatau kaupapa, Rongoā hohonu mō ngā tono kiritaki, Pūkenga rauhanga rārangitaki

Reo Māori (translate.languageLevels.native)

Pākehā (translate.languageLevels.fluent)

Tiamana (translate.languageLevels.advanced)