Hinerangi Rerehua
Kaiwhakahaere SPA
hinerangir@gmail.com · +55 11 91234 5678
São Paulo
Brazil
https://linkedin.com/in/hinerangir
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Ko Hinerangi Rerehua nō Sao Paulo, he kaiwhakahaere spa mō ngā pūkenga rongonui i roto i te ao noho haumaru me te whai hua. Nāku te whakahaere me te whakatipu i ngā ratonga spa mō te whakapai ake i te wheako kiritaki me te whakarite kia taurite ai ngā kawenata. He pai ki ahau te āta tiaki me te whakahaere i te roopu, me ngā tikanga whāinga roa. Kei te pirangi au ki te toro ki te ao tāpoi mō te awhina i ngā kaihoko ki te hoki mai me te toro hou.
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Spa Manager, Spa Moemoeā
Nā te whakahaere i ngā ratonga spa, ka tino pai ki te whakarite he wheako tino pai mō ngā kiritaki. I tuhia te kaupapa ki te whakaara i te rongonuitanga o te spa, ā, i whiwhi hoki i te 25% o te whakawhitinga kiritaki hou i a koe e whakahaere ana i ngā kaupapa pānui pāpori me ngā mahi whakatairanga.
• Whakahaerehia ngā ratonga i te roto i te tau, te whā i te 40% o ngā kiritaki hou i tēnei wā
• Whakahaerehia he kapa 12 o ngā kaimahi, whai i te whakangungu tīkaha mō te hākinakina me te whakapai āhua
• Whakakite he rautaki hokohoko, ka piki te pakihi 30% i te toru tau noa
Spa Coordinator, Te Whare Tapu Spa
Nāku i whakahaere ngā ratonga whai pānga ki te kiritaki, me te whakarite he mea pai noa ake ngā ratonga spa. I whakawhirinaki hoki ki ahau mō te whakahaere a te kapa, te noho haumaru, me te whakarite kia tere te urungi whakatika raru.
• Nohu ai te 10% o ngā kiritaki i runga i te whakatairanga me ngā ratonga hou
• Tūturu ētahi anga mahi hei whakapai i te taumata o te tāngata kiritaki
• He whakarite ratonga motuhake a te kiritaki, kāore i te iti iho i te 95% te makona
Spa Staff, Rongoā Spa
I tākina ahau hei kiritaki mo ngā mahi spa, ā, kua ako hoki ki te whakarite i ngā hōtaka whakatā me ngā ratonga whāinga motuhake. Nāku te whai i ngā paerewa whakahaere pai rawa mō te kawa ārai mate me ngā hauora.
• Whakanui i te mōhiotanga o te kiritaki ki ngā ratonga, he piki haere te whiwhi hua 15%
• Kua whakangunguhia ki te whakahaere i ngā wāhi mahi me te rongoā whakaiti i te mau tonu o ngā raru
• Ko te haere ki ngā whare mahi roa, he whakanui i te kitenga o te kiritaki 20%
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Paerua Mō te Whakahaere Pakihi — Whare Wānanga o Aotearoa
Whakahaere Pakihi
Ko te whiwhinga mātauranga i te whakahaere me te whakahaere rautaki hapori i te kawe i ngā mahi pakihi, ā, he mea hōnoretia hoki mō te whakahaere spa me ngā mahi whakahaere hoki.
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Whakahaere me te Rōpū: Whakahaere tari me te rārangi mahi, Whakautu pātai kiritaki me ngā raru, Mahi tahi me ngā tino kaimahi me ngā kaiwhakarato
Ngā Ratonga me ngā Rāpoi: Whakahaere i ngā ratonga spa, te whakauru me te hanga hōtaka hou, Tūtohu i ngā paerewa haumaru me ngā ture whakahaere, Hātepe whakapā me te whakanui i ngā painga kiritaki
Ngā Pūkenga Hangarau: Mahi ki ngā pūmanawa whakahaere pērā i te Vendson, Mindbody, Whakamahi Google Workspace me ngā taputapu whakahaere inehana, Tūhono ki ngā paetukutuku me ngā papanga pāpori
Tautoko me te Whakapā: Te whakatū hononga kaha ki te hunga kaihoko me ngā kaiwhakarato, Ngā Pūkenga korero i te reo Māori, Pākehā hoki, Ngā Pūkenga whakaute me te whanaungatanga
Rautaki me te Hokohoko: Whakawhanaketanga rautaki hapori me te hokohoko, Whakawhanake i ngā pānui me ngā pānui papaaho pāpori
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Māori (native)
Pākehā (fluent)
Spaīki (intermediate)
He aha te tūranga o te Kaiwhakahaere Spa
He tūranga nui tēnei mō te ao noho haumaru me ngā ratonga whakapaipai. Ko te kaiwhakahaere spa he kawenata ki te whakarite kia piki te kounga o ngā ratonga kei te whiwhi i te tangata. Ko ētahi o ngā mahi matua ko te whakahaere i ngā kapa, te whakarite i ngā paerewa haumaru, me te hanga rautaki pakihi hei whakapiki i te angitu o te spa.
- Whakahaerehia ngā mahi whakahaere me te whakawhirinaki ngā mahi ki ngā kaimahi o te rōpū
- Whakarite i ngā kawa whakahaere me ngā paerewa haumaru me ngā ture whakahaere
- Whakahaerehia te whakawhanaketanga o ngā ratonga hou kia pērā ai te hunga kiritaki
- Whakaatu i ngā pūkenga whakahaere wāhanga hei hanga i ngā paerewa kounga
- Tautoko i ngā kaupapa hokohoko me ngā rautaki paerewa
Ko te kaiwhakahaere spa hoki, he kawenata ki te whakarite kia ū te roopu ki ngā kaupapa whakamaru hauora me te whakapai i te wheako o ngā kiritaki. Ki te whai ake ko ētahi o ngā kaweneta rangatira:
Ngā Pūkenga matua mō te Whakarite i tētahi Rongoā Spa Kia angitu
Ko ngā pūkenga whaiaro me ngā pūkenga hangarau hoki te wāhi nui mō te whai wāhi ki ngā mahi tūturu o te kaiwhakahaere spa. Ko te whakamōhiotanga i ngā rongoā hou, te whai mana ki te whakahaere i ngā taputapu hou, me te kaha ki te āta whakarite i ngā ratonga katoa hei whakatutuki i ngā tumanako o ngā kiritaki.
- Ngā pūkenga whakahaere me te whakahaere kapa
- Ngā pākainga me ngā paerewa haumaru
- Ngā pūkenga hokohoko pāpori me te rautaki rongoā
- Ngā pūkenga hangarau rongoā me ngā pūmanawa whakahaere pērā i te Mindbody, Vendson
- Ngā pānga ki te reo Māori me te reo Pākehā
- Ngā hononga pāpori me ngā whakawhanaungatanga
- Ngā tikanga whakahaere whakatau
- Ngā rautaki whaihua mō te hokohoko me te whakawhanaketanga pakihi
Ngā Pātai mō te Hokohoko me te Taumahatanga o te mākete Spa
He nui te pikinga o te hiahia mō ngā ratonga spa i raro i te ao, me te rongoā ake hoki e piki haere ana. Ko te utu toharite mō te kaiwhakahaere spa i te whenua he ₹6,00,000 ki ₹12,00,000 i te tau, me te pikinga hoki o te 14% i ngā tau e rua kei te ao kē atu hoki. He wāhi nui tonu mō ngā galii hohonu me ngā tomokanga hou hei painga mō te pakeke o ngā kiritaki, me te motuhake hoki o ngā ratonga.
Ko te utu toharite mō te kaiwhakahaere spa he ₹9,00,000 i te tau, e piki ana i te 14% i te tau
E hiahiatia ana te pikinga o ngā ratonga spa i te 10-20% ia tau hei whakatutuki i te āhua o te mākete
Ko te pikinga o te hunga kiritaki hou nā runga i ngā pānui pāpori me ngā whakamahere pakihi, piki ana ki te 25% i ia tau
Ko te māngere teitei o te hiahia i te ao, kei te piki haere i te 5% ki te 7% ia tau i ngā whenua pērā i Brazil me Mexico
Nā ngā mea hangarau matua i piki ake ai te whai wāhi ki te ratonga, pērā i te whakamahi o ngā rōpū whakahaere pērā i te Mindbody
Ngā Mahi Ngāwari me ngā Waihoka o te Kaupapa Taumata-ā-Rohe
Do
- Ngā mahi hei whakahāngaitanga: whakahaere tika i ngā mahi tautoko kiritaki, whakahaere pai i ngā utu me ngā ratonga, me te whakahaere pai i ngā kaweneta paraure e pā ana ki ngā paerewa tiaki kei tō rōpū. Kāore e tika kia haere mai ngā mahi he traumatic, pērā i te whakaiti i te kounga o ngā ratonga, te kore whai i ngā paerewa haumaru, me te kore pukenga ki te whakahaere i ngā rōpū me ngā tono ā-whānau.
Don't
‘Ko te tika i ngā mahi a te kaiwhakahaere spa he te tautoko i ngā mahi o te kapa me te kiritaki, mō te whakahaere tino pai me te whanaketanga o ngā kawenga.’
- Ngā tino kaiarahi i ngā taiao mahi me te whakapai i ngā paerewa whakahaere me ngā paerewa haumaru.
- Ngā whakahāngaitanga i ngā whiringa kiritaki me ngā ratonga hou.
- Ngā whakatipu o te kapa, me te whakapai i ngā pūkenga me ngā mōhiotanga.
- Ngā whakatairanga me ngā pānui pāpori hei piki te rongonuitanga
Whakangāwari i ngā wehewehe i ngā ratonga hei whakakaha i te mōhiotanga o ngā kiritaki.
Nā runga i te whakamahinga o ngā pānui pāpori, i whai wāhi ki te whaimana o te spa ki runga i te porohita-āo-mua kē.
Kua whakangunguhia ahau ki te whakahaere i te roanga o ngā mahi hoko me te hanga hua hou mō ngā kiritaki hou nei.
Ngā Mātauranga me ngā Tiwhiketi
Ko te rapu mātauranga me ngā tiwhiketi whai pānga tēnei hei tautoko i te tangata kia whai wa ia ki te whakahaere me te whakahaere i ngā mahi spa, tae rānei ngā mahi whakahaere me te kiritaki.
- Whare Wānanga o Aotearoa, Paerua Mō te Whakahaere Pakihi, 2017
- Whakaʻi i ngā kaupapa whakangungu mō ngā hoa whakahaere spa me ngā kaiwhaiwhai mahi, 2018
- Tiwhikete whakahaere hauora i te ao spa, 2019
Ngā Kaupapa me ngā Mahi Whakaari
Ko ngā kaupapa me ngā mahi whakaari tērā e whakaatu ana i ngā pātaka me ngā hiahia o te kaihanga i te ao spa, me ngā paerewa whakahaere, hoki.
- Hoahoa rautaki pānui pāpori kia tika ai te toitū me te piki haere o te whānuitanga o te spa
- Hoahoa hōtaka tautoko kia kaua he pakeke, he taiohi rānei i te wā e whakamahia ana te spa
- Tautoko i ngā kaupapa tohungatanga mō ngā mahi haurangi me ngā rongoā Māori
Ngā Hapa Whānui ki te Tuhituhi i tētahi Rongoā Mō te Kaitohutohu
Ko ētahi o ngā hapa nui ka taea te karo, pērā i te kīa ake rawa i ngā whakaputanga, te whakamahi i ngā kupu maamaa rawa, me te kore mohio ki ngā pūkenga motuhake o te tūranga. Mā te aro ki ngā mōhiotanga poutū, me te whakahāngaitanga ki ngā uara matua, e taea ai te hanga i tētahi rongoā whai kiko kana hoki.
- Aro nui ki te whakamahi kupu whai kiko me ngā kupu matua kia tere kitea e ngā pūkaha rapu
- Kaua e kīa rawa ngā wheako, whakataukī me ngā haerenga kaha kore whai kiko
- Aro ki te whāngainga o ngā mahi, ki ngā kiko i ngā pātai huri whakamua
Ngā Tohutohu mō te Tuhituhi i tētahi Rongoā Moehi i te Mahi
Kia mārama ngā toeo o te kaitohutohu ki te mahi, me te whakaatu hoki i ngā pūkenga ngāwari me ngā pukenga hangarau i runga i ngā whai i ngā wāhi mahi. Kaua e wareware i te whakakapi i ngā kupu matua, ā, kia tika hoki ngā kupu, me ngā tauira whakarite ki ngā tūranga whakahaere me ngā ratonga e rapu ana.
- Tāpirihia ngā kupu matua e pa ana ki te tūranga me ngā rārangi mahi i ngā whakahua o ngā parekura nui
- Whakarite i ngā ngāwari me ngā tohu hōtaka ki ngā kaupapa mahi e pērā ana
- Whakaritea ngā kākahu, ngā hoahoa me ngā wāhi matua tīnei i roto i te rongoā
Ngā Kupu Matua mō te Whakariterite i tētahi Rongoā hei Tākuta i te Pūnaha Rapu-Aunoa
Ko te whakamahi kupu matua he wāhanga nui o te rongoā, na reira he mea nui kia mōhiotia e koe ngā kupu e rapu ana. Mā te whakakī i ngā kupu matua he pai ki ngā pūnaha rapu me ngā pūrongo a te rōpū whakahaere, ka whai wāhi nui hoki ki te kimi i te huarahi pai ki te kite i ngā kiritaki me ngā rārangi mahi hou.
- Spa management, whakahaere spa, mana whakahaere spa
- Pūkenga whakahaere rōpū, whakahaere hui, whakahaere pāpāho pāpori
- Ratonga spa, pai me ngā tohu pai o te ao spa
- Rautaki hokohoko, pānui pāpori, whakawhanaungatanga
- Paerewa kaiwhakahaere, paerewa haumaru hainatanga, whakahaere whakahaere
Me pēhea te whakarite i tō rongoā kia pai ai mō tēnei tūranga mahi motuhake
Aroha ki te tuku i to rongoā i runga i te pūnaha whakamāoritanga pāpori hei kimi i ngā tūranga e hāngai ana ki te tūranga spa. Whakamahia ngā kupu matua o tō tūranga kia kitea tērā i ngā rapunga mō ngā tūranga whai pānga, ā, me whakahāngai hoki te rongoā ki ngā kōrero e hiahia ana te kiritaki me ngā kamupene.
Aroha ki te kimi i ngā kuputuhi o ngā pānui mahi ki te hanga i tō rongoā, me te tautoko i ngā tono i runga i te paetukutuku i te tauhohe o ngā tūranga e hiahia ana koe ki te whai.
Ngā Pātai Auau mō te Mahi hei Kaiwhakahaere Spa
Me pēhea taku tīmata i te tūranga mahi mō te whakahaere spa?
Ko te nuinga o ngā kaitono he paerewa mō te whakahaere pakihi me ngā wheako ki ngā ratonga spa, ā, me te whai mātauranga hoki e pā ana ki ngā paerewa haumaru me ngā kaupapa whakahaere.
He aha ngā pūkenga matua mā te kaiwhakahaere spa?
Ko ngā pūkenga whakahaere, ngā pūkenga hokohoko, te whai mana ki te whakahaere i ngā taputapu, me te āheinga ki te nā runga i ngā kōrero tuku iho me te kamupene e whai ake nei.
He aha te waahi e rapu ana koe i ngā tūranga spa?
Mā te whakamahi i ngā pito tīwhiri pāpori, ngā paetukutuku mahi me ngā kamupene whakahaere tika whai wāhi atu koe ki ngā kawea o te ao spa.
Nāhea te pai ki te whai i tētahi tūranga whakahaere spa?
Ko te nuinga ka anga ki ngā kaumātua, ngā pākeke whai wheako, me ngā kaiwhakahaere hoa. E rapu ana hoki ngā kamupene i ngā tangata nō te ao, he tino pūkenga ki te whakahaere i ngā mahi me ngā kapa.
Me pēhea kia piki ake te kounga o te mahi me te uara o ngā ratonga?
Mā ngā whakaakoranga, ngā whakangungu, me ngā whakamātautau i ngā mura o te pākihi, ka taea te whakapai ake i ngā hua.