Hēria Tāmati
Kaiwhakahaere Rēhita
heiria.t@example.co.nz · +64 21 123 4567
Aukemānia
Aotearoa
https://linkedin.com/in/heiriat
translate.sections.summary
Ko Hēria Tāmati ahau, he kaiwhakahaere manuhiri me te kaha ki te whakarite he wheako pai mō ngā manuhiri. He āhei ki te whakahaere rārangi aroturuki, ki te whiwhi manuhiri me te tuku tohutohu whai tikanga i ngā whakahaere whare noho me ngā whare manuhiri. E manawanui ana au ki te whakarite ko te katoa o ngā manuhiri ka rongo i te pai ki roto i te wā mō te ratonga teitei.
translate.sections.experience
Kaitiaki Manuhiri, Aukemānia Boutique Hotel
Ko tēnei tūranga i hāpai i te whakahaere i ngā manuhiri me ngā rārangi o ngā ratonga whare, ngā kawenata, me ngā rongoā hauora. Ko te kawenata paerewa me te whakamarama mō ngā kaihautū me ngā kiritaki mō te whakamahi i ngā ratonga whare noho me ngā whakahaere wharekai.
• Nā ngā whakaurunga tika, i taea te pātea 20% te tere o te tukunga rārangi manuhiri.
• I whakamahia te pūmanawa ATPI hei whakahaere rārangi me ngā whāinga ā-kuwiki, nā reira ka taea te huri i te wāhanga tuku ki te 15%
• Nā te whakaurunga o te pūnaha whakahaere hātepe, ko te whiwhinga o ngā urupare manuhiri i toka ki te 95%
• He whakahaere tika i te 3000+ manuhiri ia marama
Kaitiaki Manuhiri, Royal London Inn
He whakahaere i ngā tono manuhiri, he whakawhiti kōrero mō ngā ratonga, me te whakahaere i ngā take āwhina katoa i te wā e noho ana ngā manuhiri.
• I whanui ngā pūkenga whakawhiti kōrero ā-waha me ngā kiritaki, i whiwhi 4.8/5 te pērā ki ngā kiritaki
• I āwhina i te whakahaere i ngā rārangi kei te piki 25% i ngā wā uaua
• Nā te kaupapa whakangungu ka whiwhi 100 ngā kiritaki hou i te marama kotahi
• Ko te whakahaere utu me ngā kawenata i taea te whakaiti i ngā hapa pūtea ki te 2%
Kaitiaki Manuhiri ā-ipurangi, Remote Customer Support
Ko tēnei tūranga i kīa te ratonga kiritaki ā-ipurangi me te tautoko i ngā manuhiri i ngā pae tukutuku me ngā pūnaha tukutuku. He kawenata āwhina hei whakarite uara-ake o ngā ratonga me te whakaū i te painga ki ngā kiritaki nunui.
• Ko te whakarite urupare i te 98% o ngā kiritaki i te mōhiotanga he pai te ratonga
• Nā te whakamahinga o ngā pūmanawa rorohiko, i piki te āhei ki te mahi i ngā tono 30% ia rā
• Ko te whakatārawahia o ngā raruraru kiritaki e hāngai ana ki ngā pae tukutuku i te 20 mahinga ia marama
• Nā ngā rautaki whaihua, kua whai whakamātautau te tono ki ngā kiritaki hangarau teitei
translate.sections.education
Tīmatanga Whakaako — Kura Takiura o Te Whare Wānanga o Aotearoa
Whakahaere Hokohoko
I ako au i ngā pūkenga whakahaere pakihi, ngā hononga kiritaki me ngā tikaka whakahaere taumata teitei.
translate.sections.skills
Ngā Pūkenga Whare: Whakahaere rārangi aroturuki, Whakarite rongoā mō te manuhiri, Ngā pukenga kōrero ā-waha me te reo tuhituhi, Kaupapa whakahaere waka me te hokohoko manuhiri, Aroturuki o ngā kawenata me ngā utu
Ngā Pūkenga Whakawhitiwhiti: Kōrero ki te tangata whai pānga, Rōpū rōpū me ngā kiritaki, Ngā pūkenga reo ātaahua me te reo Māori, Whakawhiwhi pōhutunga ā-whakahaere, Tātaritanga kōrero ara tukutuku
Ngā Pūnaha Matihiko: Whakahaere pūmanawa rorohiko ATPI, Ngā pūmanawa whakahaere hokohoko, Whakahaere papa mahi Excel, Tākoha pūkete ā-ipurangi, Ngā whakaekenga pātaitanga tūmatanui
Ngā Pōkenga Whaiaro: Ngā kiritaki pūkenga, Ngā kaiārahi whaiwhakaaro, Ngā wairua manaaki, Ngā pukenga kimi rongoā hohonu, Ngā matauranga whānui mō te manaakitanga
translate.sections.languages
reo Māori (native)
Ingarihi (fluent)
Tūkeitanga (advanced)
He tīksā o te tūranga kaitiaki manuhiri — he aha tō rōpū mahi?
Ko te tūranga o te kaitiaki manuhiri he tino nui i ngā wāhi manuhiri me ngā whare noho. Ko te rōpū mahi nei he kaiāwhina rongoā, he kaitiaki o te pūnaha manatū me te ratonga ki ngā manuhiri. Ko ngā mahi matua ko te whakahaere i ngā tono kawe, te whakarite hono totika ki ngā kiritaki, me te whakariterite i ngā urupare hei whakapai i ngā kaupapa whakahaere.
- Whakarite i ngā rārangi mo ngā manuhiri me ngā rongoā whakahaere
- Whakahaere i ngā hotaka rongoā me ngā tukunga uru ki ngā ratonga whare
- Kaitiaki o ngā whāinga o ngā kiritaki me ngā manuhiri
- Whakahaere tika i ngā tukunga me ngā kawenata
- Whakahaere i ngā tono wātea, ngā urunga me ngā rōpū whakahaere
He mea nui te pūkenga ki te whakarongo, ki te whakaatu i ngā kawenata, me te whakahaere i ngā uauatanga o ngā kiritaki me ngā manuhiri. Ko te kaitiaki manuhiri he kaiwhakarite i te painga o ngā manuhiri hei wāhi whanaungatanga pai mō te whānuitanga o te ao i roto i tō rōpū mahi.
Ngā Pūkenga Matua mō te Kaitiaki Manuhiri — Me pēhea te tuhi i tētahi rārangi pūkenga whai kiko?
Ko te tuhi rārangi pūkenga mō te tūranga kaitiaki manuhiri me whai kia hua, kia mōhiotia hoki e ngā kaiwhiwhi kōrero me te rōpū whakahaere. Ko ngā kupu matua me ngā āhuatanga rongonui e rapuhia ana e ngā kaiwhakarato mahi, arā ko te mohio ki ngā pūnaha taupānga rorohiko, ngā pūkenga whakawhiti kōrero ā-waha, me ngā pūkenga whakahaere i ngā take nui o te rongoā me ngā ture whakahaere.
Ngā pūkenga pūmanawa rorohiko: ATPI, Microsoft Office (Excel, Word, Outlook), ngā pūnaha hokohoko, me ngā pae tukutuku
Ngā pukenga whakawhiti kōrero mō ngā kiritaki me ngā manuhiri
Ngā pūkenga whakahaere whakarite me te rārangi mahi
Ngā pūkenga ā-rōpū me te whakahaere kaupapa
- Whakatakoto i ngā pūkenga ki ngā kōwhiringa hou hoki me ngā rapunga mahi
- Hangaia he rārangi pūkenga whai whaihua i ngā āhuatanga pūkenga me ngā ratonga
- Whakaatu i ngā pūkenga o te whakatika rapu mahi mō ngā tūranga o te ao whānui
- Tākoha i ngā tauira i te rārangi pūkenga he tino whakamarama
Ngā tatauranga mō te mākete mahi o te kaitiaki manuhiri
He tūturu ngā whakatauranga mō ngā whai wāhitanga mahi me ngā utu i te ao rānei, ahakoa kei te piki haere ngā hiahia mō ngā kaitiaki manuhiri. Ko te reira te tauira o te piki haere i ngā pātai whai mahi, me ngā wātea e kitea ana i ngā hōtaka whaiwaehanga me ngā whai whakaaro mō ngā hangarau hou.
Te utu me ngā painga: $35,000 ki te $50,000 te tau i te Netherlands, ki te UK he tae ki te £25,000 ki te £40,000
Te piki haere o ngā rerekētanga mahi: 10–15% i te 3 tau e haere ake nei
Ngā whakahaere mahi he piki haere, te rapu mahi ki te 30% i ngā hōtaka tūranga whare noho
Ko te mahi ki ngā pūnaha rorohiko o ngā kamupene he tūpono piki haere i ngā mōhiotanga
- Ngā tātaritanga mō ngā utu rerekē i ngā mākete poipoi
- Ngā tatauranga kaha mō te piki haere o te raweke mahi
- Ngā whāinga o te piki haere o te waahi mahi i ngā paearu o te ao hurihuri
- Ngā rautaki mō te rapu mahi whai painga i runga i ngā pūkenga au tōrangapānga
Ngā Mahi Tika mō te Mahi hei Kaitiaki Manuhiri – Te āta tirotiro i ngā pākākā
Do
- Me whai i ngā mahi pai - Ko te whakahaere tika i ngā rārangi manuhiri, kaitiaki hoki te whakarite i ngā hononga pai me ngā kiritaki me ngā whai wāhitanga mahi. Kore hoki, kaua e whakawhiu i ngā kawenata me ngā ture whakahaere.
Don't
Do
- Kāore i te paetaei kia whakamāuru i ngā mōhiotanga o ngā ngāwari rongoā whakawhiti kōrero, me ngā pūkenga whakahaere. Kaua hoki e rāui i ngā huringa i te wā o te whakamahere, kia kore ai e raruraru ngā urupare me ngā rārangi mahi.
Don't
- Aroha ki ngā manuhiri–whakarongo ki ngā pātai me ngā whakapaunga o te tangata hei whakarite i se rongoā pai mō rātou.
- Whakarite tōtika i ngā rārangi pūtea me ngā kawenata kia mau te tika o ngā mōhiotanga.
- Whakarite i ngā whakamahere pūtea, me ngā rākānga hei whakahaere i ngā kawenata me ngā utu.
- Whakaatu i ngā toha i te whanaungatanga pai me ngā whanaungatanga ki ngā kaiāwhina me ngā kiritaki
- Whiriwhiri i ngā kaupapa hou me te whāngai i ngā tohutohu o te whakahaere
Ko ngā hua e taea ana e koe i te wā i whiwhi ai i ngā ratonga pai ai te manaaki o ngā manuhiri.
Ngā Mātauranga me ngā Tiwhikete hei tautoko i te mahi hei Kaitiaki Manuhiri
Ko ngā akoranga me ngā tiwhikete e whai ana hei tautoko i te mahi hei kaituaki manuhiri whai kounga. Ko te āheinga ki te mōhiotanga o ngā tikanga whakahaere, ngā ratonga kiritaki me ngā pūkenga whakahaere i ngā tikanga whakahaere, he pae ki te tautoko i te angitūtanga hoki.
- Tiwhikete Whakahaere Hokohoko me te Raukaha Kiritaki
- Te Tūnga Whakahaere Tautoko kiritaki
- Tūnga Whakarato Ratonga Pāsia me te Whakahaere Pūkete
- He Tautoko Rongoā me te Whakahaere Rōpū kounga
Ngā Mahi Whakaari me ngā Whakaaturanga o te Portfolio
Ko ngā tauira me ngā whakaaturanga i roto i te portfolio he whakaminenga o ngā mahi mahi me ngā mohiotanga nui i ngā wāhi mahi. Ka whakamārama i ngā tikanga, ngā kawenata me ngā hua o ngā mahi i tutuki, hei whakanui i ōu pūkenga me ngā pākenga e kitea ana.
- Whakaatu i ngā tauira whakaahua i ngā ratonga i whakahaerehia, tae atu ki ngā urunga me ngā rārangi whakahaere
- Nga whakaahua o ngā tautoko i ngā manuhiri i ngā wāhanga whakamahuki, te whakatau i ngā rēhita, me ngā whakataunga
- Te whakaatu i ngā kaupapa whai pūtea, me ngā huarahi i uru atu ai te nui o ngā kiritaki
- Ngā tauira e whakaatu ana i te whakawhānui i ngā pukenga ki ngā pākihi mātātoa o te ao
Ngā Hapa Kaituku Mahi Me Te Ārahi kia Tūpono i te Pae
Ko te pāhi i ngā hapa o te tuhinga rōpū mahi, pērā i te kore whakauru i ngā rautaki whai rawa, te rereketanga o ngā urupare mō ngā mahi, rārangi kore tika, me te kore whakamahi i ngā kupu whakamaumahara e pa ana ki te tūranga, ka whai hua hei whakaiti i ngā raru ka ara mai i te tono pītāhi.
- Aroha i te kupu kaore i te paerewa, te whakamahi i ngā kupu taurangi, kāore hoki e whakakii i ngā hua o ngā mahi nui
- Kaua e koke ki te kupu kotahi i ngā wahi katoa o te tuhinga, kia hua hoki te āhua o te mōhiotanga me te whai kiko
- Kao ranei e hiramatia ngā kupu, me whakahoki ki ngā āhuatanga whai kiko o te painga ki ngā kiritaki
- Kaua e pākikia i ngā kupu pērā i te 'whai wāhi tika,' 'mohio pai' me ngā kupu whakarewa kore whai tikanga
Ngā Tīkitiki hei Tautoko i te Tuhi i tētahi Rārangi Pūkenga He Pūkenga Whaihua
Ko te tuhi rārangi mō te tūranga kaitiaki manuhiri me whai i ngā tikanga pakari: kaua e kākahu i ngā kupu pērā i te 'tino pai,' 'mohio nui,' me te 'whai wāhi motuhake' anake. Tūpato hoki ki te whakakii i ngā kupu manuhiri kore whai hua, kāore hoki e kimi atu i ngā tauira kua whakamātautauhia hei tautoko i tō kōrero paetahi.
- Whakamārama i ngā pūkenga me ngā wheako ki ngā kupu pai me ngā kupu rapu mooko
- Whakakite i ngā tauira whai kiko i runga i ngā mōhiotanga me ngā mahi i tutuki
- Whakarite i te rārangi pūkenga mō te whiwhi i ngā tūranga rerekē i te ao whānui
- Whakawhiti i ngā māramatanga mō ngā wāhanga matua i te tuhinga
Ngā Kupu Tikanga me ngā Kupu Taikaha hei Whakakī i ngā Rārangi Kūpapa mō te Rapu Mahi
Ko te whakauru i ngā kupu matua whai pānga he tāpiri i te whakamahinga o ngā kupu rapu mahi, hei kī i ngā pākenga hoki mō te rapu i ngā tūranga o te ao tahitahi. Ko ngā kupu rapu matua e whai ana i ngā: 'kaitiaki manuhiri,' 'whakahaere rārangi,' 'whakahaere kōrero,' 'whakahaere ratonga,' 'pūkenga whakawhiti kōrero,' 'pūkenga whakahaere,' 'kiritaki whakarato,' me ētahi atu.
- Ngā kupu matua hei rapu i ngā tūranga kiritaki matua i ngā whare noho me ngā wāhi whakarereke
- Ngā kupu matua i roto i ngā tūnga mahi rerekē me ngā pūkenga whai whakaaro
- Whakaritea te rārangi kupu mā te kimi i ngā kupu whai whakahaere, mahi, me ngā hua e hāngai ana
- Ngā kupu rapu mō ngā pūkenga wātea i te rārangi, pērā i te whakahaere kaupapa, te whakahaere kohinga, te whakahaere uara
Me pēhea te whakatikatika i tō tono mō tēnei tūranga mūrua?
Ko te tuku i tō rārangi pūkenga ki te rapu mahi ka taea te whakaniko i tāu whai wāhitanga, kia whakarite i a koe mō ngā huihuinga motuhake. Mā te tāpiri i te raruraru me ngā uara e hāngai ana ki ngā mahi ka taea hoki te hanga i tō hono ki ngā kaitono. Kia tō mārama hoki, me whakamahi i te tukanga o te tuku i tō tuhinga me ngā kupu matua mō tēnei tūranga.
Mā te rapu i te pouarahi o te kimi mahi, kāore hoki koe e raru ki te kimi i te tautuhinga tika rawa mō tēnei tūranga, kei ngā ratonga hōu, ngā pānui, me ngā uara o te tūranga. Ko te tuku i tō rārangi mahi rauemi i runga i te ingoa o te tūranga pai rawa atu ki tō pūkenga me ngā hiahia o te kaitono ka piki ake te whai hua.
Ngā Pātai Whaiaro mō te Tūranga Kaitiaki Manuhiri
Do
- Me pēhea taku ki te whakatau ko ngā pukenga kiriweti me ngā uara ka hāngai ki te tūnga nei? Tūtohu atu i ngā tauira i runga i ngā mahi i tutuki, ā, rapuhia ngā kupu matua i ngā pākenga hou.
Don't
Do
- Anei te meka! Ko te nuinga o ngā kaihoko e rapu ana i ngā kiritaki whai kounga, engari kaua e whakaotu i ngā pukenga rongoā i runga i ngā mōhiotanga tika me te whai āhua.
Don't
Do
- Ko te aha te tikanga ki te whakaatu i ngā pūkenga whakawhiti kōrero i roto i te rārangi? Me whakaatu i ngā wheako e waiho ai te tino mārama, tae atu ki ngā whakarei i ngā hua i roto i ngā whakapā.
Don't
Do
- He pātai! Pehea taku e taea ai te whakaatu i ngā pūkenga whakahaere o te wā ki te rārangi? Tātari i ngā mahi i tutuki me ngā tāpiringa kaha, ā, kōrerotia ngā hua o ngā kawenata me ngā urupare whai kiko.
Don't
Do
- Nā te aha te mea nui ki te whakapai i te rārangi? Nā te whakamahia tika i ngā kupu matua me ngā tauira whai kiko, ahakoa ngā wāhanga e mōhiotia ana.
Don't
Do
- No hea ngā kōrero hei rapu? Tirohia ngā papa kōrero hou, ngā pae tukutuku, me ngā tohu pūkenga hei whakapakari i tō rārangi.
Don't
Do
- Nā te aha te mea nui mō te whiriwhiri i ngā pākihi mō te mahi? Kia mōhiotia ngā mahi paerewa me ngā pūkenga matua i roto i te reo Māori, ngā tūranga o te ao tiriti rānei.
Don't